Which of the Following Statements Is True Regarding Surface Acting

question 104

Multiple Choice

Which of the following statements is true regarding surface acting?

• A)It involves foregoing emotional expressions in response to display rules.
• B)It involves changing one's likes and dislikes to be in sync with display rules.
• C)It involves displaying one's true feelings explicitly toward a person.
• D)It deals with expressing felt emotions toward a person or event.
• E)It involves trying to modify one's true inner feelings based on display rules.

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Definitions:

Business Transactions

Financial or commercial activities that occur between two or more parties.

Customer's Expectations

The set of assumptions or desires that a customer has regarding the level of service or product quality from a business.

Defamation

The act of damaging someone's reputation by making false and harmful statements.

Abusive Behavior

Actions that intentionally harm or control another person, often manifesting as physical, emotional, or psychological abuse.