Which of the Following Is a Key Performance Indicator of the Financial

question 122

Multiple Choice

Which of the following is a key performance indicator of the financial perspective in a balanced scorecard?

• A) hours of employee training
• B) number of warranty claims
• C) percentage of market share
• D) return on investment

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Definitions:

Income Elasticity

A measure that quantifies the responsiveness of the demand for a good or service to a change in income of the people demanding the good.

Consumer Income

Consumer income is the total earnings of an individual from all sources, influencing their spending and saving behaviors.

Jewelry

Decorative items worn for personal adornment, such as rings, necklaces, earrings, and bracelets, often made from precious metals and stones.

Income Elasticity

A measure of how much the quantity demanded of a good responds to a change in consumers' incomes.