Which of the Following Is a Key Performance Indicator of the Customer

question 170

Multiple Choice

Which of the following is a key performance indicator of the customer perspective in a balanced scorecard?

• A) defect rate
• B) employee satisfaction
• C) gross margin growth
• D) number of repeat customers

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Definitions:

Trimmed Mean

A method of averaging that removes a specified percentage of the largest and smallest values before calculating the mean.

BCa Interval

Short for Bias-Corrected and Accelerated Interval, it's a type of confidence interval that adjusts for both bias and skewness in bootstrap distributions.

Bootstrapping

A statistical method that involves drawing repeated samples from a dataset to estimate a population parameter.

Mean

The mathematical average of a set of numbers, determined by dividing the sum of the values in the set by the number of values.