Shirley Shands Is a Hard Worker, but Debra, Her Manager

question 40

Multiple Choice

Shirley Shands is a hard worker, but Debra, her manager, is irritated with her. While Debra concedes that Shirley's work gives her no cause for complaint, Debra is tired of the interruptions in her work because of Shirley asking for repeated clarifications over what exactly she has to say in e-mails or phone calls. She often requests Debra to proofread her e-mails before sending them, and Debra feels she sends too many e-mails instead of just speaking to the person concerned. From the scenario, we can conclude that ________.

• A) Shirley processes her e-mails in an automatic and superficial manner
• B) Shirley and Debra come from a high-context culture
• C) Debra is engaging in social loafing
• D) Shirley suffers from communication apprehension
• E) Shirley uses filtering when communicating with Debra

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Definitions:

Socialization

The process by which individuals learn and adopt the norms, values, customs, and behaviors appropriate to their society or social group.

Sense of Responsibility

A person's ability to be accountable for their actions and understand the impact of their decisions on others and themselves.

Efficacy

The ability to produce a desired or intended result.

Erikson

A developmental psychologist known for his theory on the psychosocial development of humans, highlighting eight stages that span from infancy to adulthood.