The Clerical and Editorial Employees in a Publishing House Need

question 53

Multiple Choice

The clerical and editorial employees in a publishing house need to be at their desks by 8:00 AM and follow a set of precise procedures dictated by management. The jobs of these clerical and editorial employees ________.

• A) have a wide span of control
• B) score high on the degree of departmentalization
• C) score high on the degree of formalization
• D) lack a unity of command
• E) score low on the degree of work specialization

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Definitions:

Likelihood

The probability or chance of an event occurring.

Punishment

A consequence that decreases the likelihood that a behavior will occur.

Extinction

The diminishing of a conditioned response when the reinforcement or pairing of stimuli is removed.

Generalization

The process by which a response is given in the presence of stimuli that are similar to the stimulus that originally elicited the response.