Which Tactic for Overcoming Resistance to Change Basically Assumes That

question 48

Multiple Choice

Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?

• A)implementing changes fairly
• B)participation
• C)education and communication
• D)coercion
• E)cooptation and manipulation

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Definitions:

Perfection Standard

Ideal or benchmark performance criteria in manufacturing or service delivery that represents the highest possible level of quality or efficiency.

Labour On-costs

Additional costs associated with employing staff, beyond their wages or salaries, including payroll taxes, superannuation, and workers' compensation insurance.

Occasional Inefficiencies

Sporadic or irregular instances where processes or systems do not operate at maximum productivity, leading to potential waste or excess costs.

Statistical Control Chart

A tool used in manufacturing and business processes to plot data points over time and identify variances from the norm to detect and control predictable behaviors within a process.