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How Does Southwest Airlines Justify Its Outsourcing of Some of Its

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How does Southwest Airlines justify its outsourcing of some of its telephone reservation work to people in India?


Definitions:

Competitive Advantage

The favorable position a business achieves through offering superior value to its customers as compared to competitors, often leading to greater sales or margins.

Cost Leadership

A strategic approach where a company aims to become the lowest-cost producer in its industry, often leading to competitive pricing.

Product Differentiation

A strategy that businesses use to highlight the unique features and benefits of their products or services, distinguishing them from competitors in the market.

Competitive Scope

Refers to the broadness of a company's target market within its industry, ranging from niche to global markets.

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