Examlex
Which of the following statements is correct?
Delivery Satisfaction
A measure of how well the delivery services of a business meet or exceed customer expectations.
Service Complaints
Expressions of dissatisfaction from customers regarding the quality or delivery of services.
Repeat Orders
Orders placed by customers for the same goods or services they have purchased previously, indicating satisfaction and ongoing demand.
Lag Indicator
A measurement indicating the results of actions already taken, reflecting outcomes from previous strategies or performance.
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