Examlex
An associate professor of physics gets a $200 a month raise.She figures that with her new monthly salary she can buy more goods and services than she could buy last year.
Customer Contact Audit
An evaluation process that examines all the points of interaction between a customer and a company to improve customer service and experience.
Yelp
A popular online platform that publishes user-generated reviews and ratings of businesses, services, and events.
Service Failures
Instances where a service does not meet the expectations of its customers, leading to customer dissatisfaction.
Dissatisfied Customers
Individuals who feel their expectations have not been met by a product or service, often leading to complaints or returns.
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