Which of the Following Statistics Is a Total

question 5

Multiple Choice

Which of the following statistics is a total?

• A)One in 50 children is born with autism.
• B)The average life span of a cat is around 12 years.
• C)Seven modern countries were parts of the former Yugoslavia.
• D)20% of known mammal species are bats.
• E)15% of our revenue is put back into paying for our overhead costs.

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Definitions:

Service Gap

The difference between customer expectations for service quality and the actual service delivered. This gap can influence customer satisfaction and business success.

Zone of Tolerance

refers to the range within which customers are willing to accept variations in service delivery and still be satisfied.

Service Quality

The measurement of how well a delivered service matches the customer's expectations.

Trained Guides

Individuals who have received specialized instruction and certification to lead others, often in outdoor, historical, or educational settings, providing safe and informative experiences.