Total Quality Management _____

question 78

Multiple Choice

Total quality management _____.

• A)is the application of quality principles in the quality control department
• B)involves keeping the responsibility for quality control with the management
• C)has significant implications for organization goals, structure, and management control systems
• D)is used by all U.S.companies

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Definitions:

Added Motivation

Supplementary enthusiasm or drive to achieve goals, often stimulated by specific incentives or encouragements.

Operative-level Jobs

Positions within an organization that focus primarily on executing day-to-day operational tasks and duties.

Burnout

Burnout is a state of physical, emotional, and mental exhaustion caused by prolonged stress and frustration, often related to one's job.

Reaction Formation

A psychological defense mechanism where an individual unconsciously replaces unacceptable thoughts or feelings with their opposites.