An Approach to Quality That Focuses on Prevention of Defects

question 96

Short Answer

An approach to quality that focuses on prevention of defects and on customer satisfaction

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Definitions:

Dehumanization

A psychological process that demeans and objectifies individuals or groups, stripping them of their humanity.

Authoritarian Personality

A personality type characterized by rigid adherence to conventional values, submission to authority figures, and aggression toward those perceived as subordinate or outsider.

Victim Dehumanization

The psychological process of depriving a person or group of positive human qualities, often to justify harm or maltreatment.

Milgram's Study

Milgram's study was a series of social psychology experiments conducted by Stanley Milgram, which measured the willingness of participants to obey authority figures who instructed them to perform acts conflicting with their personal conscience.