Customer Service Is the Function of a Value Chain That

question 113

Multiple Choice

Customer service is the function of a value chain that includes _____.

• A)the mechanism by which products or services are delivered to the customer
• B)the manner by which individuals or groups learn about the value and features of products or services
• C)the support activities provided to the customer
• D)all of these answers are correct

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Definitions:

Computer Program

A set of instructions that directs a computer to perform specific tasks or operations.

Problem-solving Pattern

A systematic approach or method used to address and resolve issues or obstacles.

Persuasive Message

A communication designed to convince or influence the audience to adopt a specific point of view or take a particular action.

Logic

The study of principles of reasoning, especially of the structure of propositions and the way in which they relate to each other to form valid arguments.