The Customer Perspective of the Balanced Scorecard Approach

question 115

Multiple Choice

The customer perspective of the balanced scorecard approach

• A) is the most traditional view of the company.
• B) evaluates the internal operating processes critical to the success of the organization.
• C) evaluates how well the company develops and retains its employees.
• D) evaluates the company from the viewpoint of those people who buy its products or services.

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Definitions:

Anionic Nucleophiles

Negatively charged species that donate an electron pair to electrophiles in chemical reactions.

Polar, Aprotic Solvents

Solvents that possess a dipole but do not have an acidic hydrogen, often used in organic synthesis.

Nucleophilicity

A property of chemical species that reflects their tendency or ability to donate an electron pair to an electrophile to form a chemical bond.

Basicity

A measure of the ability of a compound to accept protons.