A Value-Added Activity in a Service Enterprise Is

question 137

Multiple Choice

A value-added activity in a service enterprise is

• A) performing landscaping services.
• B) reception.
• C) billing.
• D) ordering supplies.

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Definitions:

Groupthink

A psychological phenomenon occurring within a group of people, where the desire for harmony or conformity results in an irrational or dysfunctional decision-making outcome.

Good Meeting

A gathering that is productive, achieves its objectives, and is considered successful by its participants.

Planning Agenda

A detailed list or schedule of items to be discussed or acted upon during a meeting or event.

Formal Meetings

Meetings run under strict rules, like the rules of parliamentary procedure summarized in Robert’s Rules of Order.