Reviews of Call Center Representatives Over the Last 3 Years

question 59

Short Answer

Reviews of call center representatives over the last 3 years showed that 10% of all call center representatives were rated as outstanding, 75% were rated as excellent/good, 10% percent were rated as satisfactory, and 5% were considered unsatisfactory. For a sample of 10 reps selected at random, what is the probability that two will be rated as unsatisfactory?
​
​

---

Definitions:

Chronic Obstructive Pulmonary Disease (COPD)

A group of lung conditions that cause breathing difficulties, including emphysema and chronic bronchitis, usually caused by long-term exposure to irritants.

Nasal Cannula

A medical device used to deliver supplemental oxygen or airflow to a patient in need, consisting of a lightweight tube with two prongs for insertion into the nostrils.

Oxygen Delivery

The process of providing oxygen to the body's tissues, often involving respiratory and circulatory systems or medical interventions in healthcare settings.

Left-Sided Hemiparesis

Weakness on the left side of the body, affecting the ability to move the left arm, leg, or facial muscles effectively.