Reviews of Call Center Representatives Over the Last 3 Years

question 59

Short Answer

Reviews of call center representatives over the last 3 years showed that 10% of all call center representatives were rated as outstanding, 75% were rated as excellent/good, 10% percent were rated as satisfactory, and 5% were considered unsatisfactory. For a sample of 10 reps selected at random, what is the probability that two will be rated as unsatisfactory?
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Definitions:

Self-confidence

The belief in one's abilities, qualities, and judgement, contributing to one's sense of personal value and competence.

Public Speaking

The act of delivering a speech or presentation to a live audience with the purpose of informing, persuading, or entertaining.

Codependent

A psychological condition or relationship in which one person enables another's addiction, poor mental health, immaturity, irresponsibility, or under-achievement, often at the cost of their own needs or well-being.

Alcoholic Coworker

An individual in the workplace who struggles with alcohol addiction, potentially affecting their productivity, safety, and interactions with colleagues.