Suppose We Had a Data Set of from a Call

question 4

Multiple Choice

Suppose we had a data set of from a call center where customers were asked to choose between the following three options: hear account information, billing questions, and customer service. Using the given order of the three options, and using 0-1 dummy variables to encode the categorical variables, which of the following combinations would yield an entry "customer service"?

• A)000
• B)100
• C)010
• D)001

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Definitions:

Sensitivity

The quality of being receptive or sensitive to external stimuli or the feelings of others.

Cognitive Stimulation

Activities or experiences that challenge and improve mental abilities such as memory, concentration, and learning.

Behavior Control

The methods and techniques used to change or manage an individual's actions or reactions in various situations.

Protection

The act or measures taken to guard or defend against harm, danger, or loss.