A Family Is Keeping Vigil at a Critically Ill Patient's

question 19

Multiple Choice

A family is keeping vigil at a critically ill patient's bedside.Other,distant family members,not yet able to come,call the unit continuously,asking for updates and wanting to express concern.You speak with the distant family members and suggest that you are going to refer them to the hospital social worker,whose role is to work with people in such situations.In response to this situation,you approach the unit manager to apprise her of your concerns that the family dynamics of the patient involved may lead to staff-family and patient-family conflicts.You suggest that the physician may need to discuss the treatment plan with the family.The unit manager advises that he will arrange this discussion.If,after the meeting with family members,this is identified as a desired approach,you support the manager's decision.Your actions indicate that you are acting in what role?

• A)Leadership
• B)Management
• C)Follower
• D)Evidence-based

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Definitions:

Communication Habits

Patterns or practices of behavior in how individuals communicate with others, which can be beneficial or detrimental.

Poor Listening

The lack of active engagement or attention when someone else is speaking, often resulting in misunderstandings or miscommunications.

Nonverbal Communication

Nonverbal Communication includes the ways in which information is conveyed without the use of spoken words, through body language, facial expressions, gestures, and tone of voice.

Verbal Messages

Communications that are expressed in words, either spoken or written.