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For each of the following, identify in Column 1 the category to which the account belongs, in Column 2 the normal balance for the account, in Column 3 the financial statement on which the account balance is reported, and in Column 4 the nature of the account (permanent/temporary).
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External Customer
A person or entity that purchases goods or services from a business but is not an employee or part of the organization.
Self-Esteem Trap
The circumstance that comes from taking a customer’s attack personally and letting it affect your self-esteem.
Customer's Attack
Hostile or aggressive behavior by a customer towards a service provider, often as a result of dissatisfaction.
Self-Esteem
The subjective evaluation of one's own worth based on personal judgments of competence and acceptability.
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