The Data Retrieving Corporation Provided the Following Data About Its

question 66

Essay

The Data Retrieving Corporation provided the following data about its resources and activities. $$\begin{array} { | l | l | l | l | l | } \hline \text { Resources } & & & \text { Activities } & \text { clerical hours } \\\hline \text { Supervision } & \$ 140,000 & & \text { processing accounts } & 10,000 \\\hline \text { phone and supplies } & 80,000 & & \text { issuing statements } & 2,000 \\\hline \text { salaries } & 250,000 & & \text { processing data } & 10,000 \\\hline \text { computer } & 20,000 & & \text { answering customer inquiries } & 3,000 \\\hline \text { total } & \$ 490,000 & & \text { total } & 25,000 \\\hline\end{array}$$
In addition, computers are used for issuing statements (30 percent) and processing data (70 percent). Phones, supplies, and answering customer inquiries are 60 percent, with the other 40 percent divided equally among the remaining activities, including supervision. The supervisor spends 100 percent of his/her time on supervision. In addition to the 25,000 clerical hours, there are 2,000 hours of supervision used (the hours used by the supervising clerks activity which is not listed above)
Required:
Prepare a work distribution matrix for the primary activities.

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Definitions:

Simulation

The attempt to duplicate the features, appearance, and characteristics of a real system, usually via a computerized model.

Failure Rate

The rate at which a designed system or part malfunctions, measured in failures over a specific time period.

Total Quality Management

An approach to long-term success through customer satisfaction, focusing on continuous improvement of processes, products, and services.

Strategic View

A perspective that focuses on long-term objectives and overall positioning, often involving comprehensive analysis and planning.