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Identifying profitable and unprofitable customers is an example of exploiting
Disengagement
The process of detaching or withdrawing from involvement in a particular activity, situation, or group.
Positive Feedback
Encouraging comments or actions that affirm someone's behavior or performance, often motivating continued or improved effort.
Negative Feedback
A type of constructive criticism that points out what was done wrong or what needs improvement, which can be essential for progress.
Decreasing Rigid Structures
The act of making systems, processes, or organizations more flexible, adaptable, and less strictly controlled.
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