A Member of a Patient's Family Calls the Nurse Manager

question 22

Multiple Choice

A member of a patient's family calls the nurse manager of the palliative care unit to express concern that a member of the family,who died on the weekend,had requested analgesics from the RNs on duty.An RN came with the analgesic nearly 45 minutes later,just after the patient had died.The manager is aware that the unit was especially busy that weekend because many patients were seriously ill,staff had called in ill,and the staffing manager was unable to completely replace staff who were absent.The manager is deeply troubled that the family member had to die in pain because it violates what she knows should have been done.This manager is experiencing:

• A)Compromised agency.
• B)Moral distress.
• C)Moral sensitivity.
• D)Moral dilemma.

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Definitions:

Performance Appraisal

A regular review of an employee's job performance and overall contribution to an organization, including assessments of goals achieved and skills developed.

Human Resource Management

A strategic approach to the effective and efficient management of people in an organization in a way that helps the business gain a competitive advantage.

People-centered Practices

Business or organizational strategies that emphasize the importance and well-being of employees, promoting a positive workplace culture.

Employee Turnover

The rate at which employees leave a company and are replaced by new employees, which can impact the company's performance and morale.