The Perspective That Defines the Capabilities Needed by the Organization

question 37

Multiple Choice

The perspective that defines the capabilities needed by the organization to create long-term improvement is the

• A)financial perspective.
• B)customer perspective.
• C)process perspective.
• D)learning and growth perspective.

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Definitions:

Management-Labor Relationship

The management-labor relationship is the dynamic interaction between management (employers) and labor (employees or their representatives), encompassing negotiation, cooperation, and sometimes conflict over work conditions, wages, and policies.

Labor-Management Relations

Interactions and negotiations between employer representatives and the workforce, or their unions, to establish workplace conditions.

Organizational Resistance

Refers to the pushback or opposition from employees or members of an organization against changes, policies, or strategies proposed by management.

Change Strategies

Approaches and methods used by organizations to implement changes in order to improve processes, culture, or performance.