From the Operational Content View, a Quality Product or Service

question 113

Multiple Choice

From the operational content view, a quality product or service is one that meets or exceeds

• A)customer expectations.
• B)customer satisfaction.
• C)company targets.
• D)company standards.

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Definitions:

Subconsciously Guide

Describes the process of influencing actions or decisions in a manner that is not fully conscious or aware.

Organizational Culture

The set of shared values, beliefs, behaviors, and practices that characterizes an organization, influencing how people interact and work together within it.

Organizational Socialization

The process by which a new employee learns the organizational values, norms, and required behaviors which permit him to participate as a member of the organization.

Employees

Individuals who are hired by an organization to perform specific duties and tasks in exchange for compensation.