At the Beginning of the Year, Custom Choppers Company Initiated

question 15

Essay

At the beginning of the year, Custom Choppers Company initiated a quality improvement program. The program was successful in reducing scrap and rework costs. To help assess the impact of the quality improvement program, the following data were collected for the current and preceding years: $\begin{array}{lrr}&\text { Freceding Year}&\text { Current Year }\\\text { Sales } & \$ 5,000,000 & \$ 5,000,000 \\\text { Quality training } & 22,500 & 25,000 \\\text { Material inspections } & 50,000 & 80,000 \\\text { Scrap } & 250,000 & 225,000 \\\text { Product warranty } & 450,000 & 400,000 \\\text { Rework } & 375,000 & 300,000 \\\text { Product inspection } & 100,000 & 100,000\end{array}$
Required:
a.Compute each category of quality costs as a percentage of sales for each year.Prevention costs
Appraisal costs
Internal failure costs
External failure costs
b.How much has profit increased as a result of quality improvements?
c.If quality costs can be reduced to 2.5 percent of sales, how much additional profit would result?

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Definitions:

Trade Promotion

Marketing activities aimed at increasing demand for products by offering incentives to wholesalers, retailers, or customers, typically in a limited period.

Marketing Intermediaries

Organizations that assist in moving goods and services from producers to consumers.

Pulling Strategy

A marketing strategy that aims to create demand for a product or brand that encourages consumers to seek it out, often through promotions and advertising.

Pushing Strategy

A marketing strategy that involves taking a product directly to the customer via distribution channels to ensure visibility and accessibility.