When Confronted with the Controversy and the Apparent Poor Morale

question 5

Multiple Choice

When confronted with the controversy and the apparent poor morale of the evening staff,the unit manager decided the staff needed to take some time off.He scheduled holidays for the staff without consulting them.A couple of the staff nurses approached the manager and indicated that the problem was not scheduling,but rather the team leader and her patient assignments.What was the unit manager's first missed step in problem solving?

• A) Not using a problem-solving model
• B) Not considering a number of alternatives
• C) Poor evaluation of outcomes
• D) Incorrect problem identification

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Definitions:

Cash Loan

A loan given to a borrower in cash, which must be repaid over a specified period along with interest.

Budgeted Depreciation

An estimate of the depreciation expenses for assets during a specific period as planned in a budget.

Selling and Administrative Expenses

Expenses that are not directly related to the production of goods, including costs related to the selling of products and managing the business.

Merchandise Inventory

Goods a company intends to sell to customers that are considered a current asset on the balance sheet.