As a New Manager in the ED, You Meet with Each

question 25

Multiple Choice

As a new manager in the ED, you meet with each of the staff to ask about their priorities and what they think is going well in the department or what is of concern to them.Almost all of the staff express frustration and distress at being treated rudely or disrespectfully by patients, staff from other departments, and physicians and complain that they feel that nurses in the ED are not valued.With the staff, you brainstorm to raise the profile of nurses.Which of the following strategies would be most effective? (Select all that apply.)

• A)Requesting increased compensation
• B)Speaking positively about one's work
• C)Dressing and grooming in a clean and neat manner
• D)Using titles (e.g., Mr., Mrs., Ms.) and last names
• E)Submitting a written complaint to senior administration regarding rude behaviors
• F)Developing a code of conduct for the ED staff.

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Definitions:

Richard Wrangham

An anthropologist and primatologist recognized for his research on primate behavior, particularly relating to the evolution of human dietary habits.

Male-Dominated Society

A social system in which men hold primary power and predominate in roles of political leadership, moral authority, social privilege, and control of property.

Violence

The use of physical force or power, threatened or actual, against oneself, another person, or against a group or community, which either results in or has a high likelihood of resulting in injury, death, psychological harm, maldevelopment, or deprivation.

Acculturation

The process of cultural change and psychological change that results following meeting between cultures, involving the adoption of elements of a foreign culture by a group or individual.