Adding More Channels Always Improves the Operating Characteristics of the Waiting

question 13

True/False

Adding more channels always improves the operating characteristics of the waiting line and reduces the waiting cost.

---

Definitions:

Insufficient Staff Training

A situation where employees lack the necessary skills and knowledge to perform their job effectively.

Overscheduling Staff

The practice of assigning more work hours to employees than necessary, often leading to increased labor costs and worker dissatisfaction.

Theoretical Standard

An ideal cost or benchmark that assumes perfect efficiency and effectiveness in operations, used for comparison and goal setting.

Budget Performance Report

A financial report comparing the budgeted amounts to the actual amounts for a specific period, highlighting variances.