$$\text { Reference: } 12 - 10$$ Harstin Corporation Has Provided the Following Data

question 55

Multiple Choice

$$\text { Reference: } 12 - 10$$ Harstin Corporation has provided the following data: $$\begin{array} { | l | r | } \hline \text { Sales } & \$ 625,000 \\\hline \text { Gross margin } & 70,000 \\\hline \text { Net operating income } & 50,000 \\\hline \text { Stockholders' equity } & 90,000 \\\hline \text { Average operating assets } & 250,000 \\\hline \text { Residual income } & 20,000 \\\hline\end{array}$$
-The return on investment for the past year was?

• A)28%.
• B)20%.
• C)8%.
• D)36%.

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Definitions:

Excellent Service Technology

The deployment of sophisticated technology aimed at improving the quality and delivery of service operations, enhancing customer satisfaction.

High Production

High production refers to achieving a significantly elevated level of output or manufacturing of goods and services, usually associated with efficient processes and high productivity levels.

Intensive Technology

Refers to the application of sophisticated and often complex technologies that require a high level of expertise and innovation to produce goods or services.

Service Technology

Technologies specifically designed to facilitate the delivery, enhancement, or improvement of service processes and experiences.