Based on Data from the Patient Satisfaction Survey,the Nurse Manager

question 18

Multiple Choice

Based on data from the patient satisfaction survey,the nurse manager decides that a change should be made in communication with family members.What would be important for a nurse manager to consider when instituting a change to improve customer service?

• A)Assess the perceptions of the nursing staff regarding the particular service problem.
• B)Include community representatives on a planning committee to address the change.
• C)Involve physicians, other healthcare professionals, and ancillary staff.
• D)Review all patient complaints with the nursing staff.

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Definitions:

Cost Centers

Departments or segments within an organization that do not directly generate revenue but incur costs, essential for budgeting and financial analysis.

Budget

An accounting device used to plan and control resources of operational departments and divisions.

Budget Performance Report

A report comparing actual results with budget figures.

Cost Center

A division or department within a business that does not directly contribute to profit but incurs costs, used for budgeting and controlling expenses.