From the Customer Perspective, Which of the Following Might Be

question 17

Multiple Choice

From the customer perspective, which of the following might be considered a core objective rather than a performance value?

• A)decrease price
• B)increase customer retention
• C)improve image
• D)improve product quality

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Definitions:

Vertical Crack

A fracture or break in rock extending in an up-and-down direction.

Fault Scarp

A steep slope or cliff formed by the movement of a fault during an earthquake, indicating the relative displacement of the Earth's surface.

Topography

The arrangement of natural and artificial physical features of an area, including its relief, and the positions of streams, hills, and valleys.

Recent Earthquakes

Earthquakes that have occurred in the near past, often recorded and analyzed for seismic activity and patterns.