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Which of the following is not a step in developing the Balanced Scorecard?
Pay Flexibility
Policies that allow variation in employees' pay, which may depend on factors like market conditions, individual performance, or company performance.
Procedural Flexibility
The ability to adapt the processes and rules of an organization or system to accommodate different situations or requirements.
Continuous Process Improvement
An ongoing effort to enhance products, services, or processes by making incremental improvements over time.
Corporate Culture
The shared values, beliefs, and practices that characterize an organization and influence its employees' behavior and attitudes.
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