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Which of the following is not a step in developing the Balanced Scorecard?
Listening
The active process of receiving, interpreting, and responding to spoken messages, essential for effective communication and understanding.
Nonverbal Signal
Forms of communication expressed through body language, facial expressions, and other non-linguistic means.
Empathy
The ability to understand and share the feelings of another, often fostering better communication and relationships.
Friendliness
The quality of being kind, pleasant, and supportive towards others, facilitating positive interactions and relationships.
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