Costs Incurred Because Products or Services Fail to Meet Requirements

question 38

Multiple Choice

Costs incurred because products or services fail to meet requirements after delivery to customers are called

• A)external failure costs.
• B)internal failure costs.
• C)appraisal costs.
• D)prevention costs.

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Definitions:

Behavioral Leadership Perspective

This perspective focuses on the observable behaviors of leaders and how those behaviors influence the performance and satisfaction of followers.

Transformational Leadership

A leadership style characterized by inspiring and motivating followers to exceed their own interests for the good of the group or organization, by fostering high levels of commitment and performance.

Implicit Leadership Perspective

The theory that people have built-in, preconceived notions and expectations about what characteristics and behaviors constitute effective leadership.

Achievement-Oriented Leadership

A leadership style where leaders set challenging goals, expect high performance, and demonstrate confidence in the abilities of their followers.