Figure 21-7
at the Beginning of the Year, Andrew Company

question 55

Multiple Choice

Figure 21-7
At the beginning of the year, Andrew Company initiated a quality improvement program. The program was successful in reducing scrap and rework costs. To help assess the impact of the quality improvement program, the following data were collected for the current and preceding years: $\begin{array}{lrr}&\text { Freceding Year } & \text { Current Year } \\\text { Sales } & £ 2,400,000 & £ 2,400,000 \\\text { Quality training } & 30,000 & 48,000 \\\text { Material inspections } & 7,000 & 8,000 \\\text { Scrap } & 48,000 & 30,000 \\\text { Rework } & 60,000 & 48,000 \\\text { Product inspection } & 10,000 & 12,000 \\\text { Product warranty } & 36,000 & 24,000\end{array}$
-Refer to Figure 21-7. For the current year, external failure costs are what percentage of sales?

• A)1.5350%
• B)1.1875%
• C)1.0000%
• D)0.8350%

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Definitions:

Firing Cost

The expenses associated with terminating an employee, including severance pay, legal fees, and other related costs.

Yield Management

A variable pricing strategy based on understanding, anticipating, and influencing consumer behavior in order to maximize revenue or profits.

Capacity Allocation

The process of distributing available resources or capacity among various operations, processes, or production orders to maximize efficiency and meet demand.

Intermediate Future

A period that lies between the near future and the distant future, often used in the context of forecasting or planning over a few years to a decade.