After Using a Mediator to Resolve a Conflict Between the Nurse

question 12

Multiple Choice

After using a mediator to resolve a conflict between the nurse manager and two staff nurses,the chief nursing officer decides to:

• A)Observe to make sure the conflict has been resolved.
• B)Fire both staff nurses.
• C)Reassign both staff nurses.
• D)Reassign the nurse manager.

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Definitions:

Same-Day Appointments

An appointment scheduling system that allows patients to see a healthcare provider on the day they call or request the appointment.

Urgent Visits

Healthcare appointments or visits that are given priority due to the immediate or serious nature of the patient’s condition.

Scheduling Appointments

The process of organizing dates and times for meetings, procedures, or services, often involving allocation of resources or personnel.

Police Department

A government agency responsible for maintaining public order, safety, and enforcing the law.