Incivility Is a Disruptive Behavior or Communication That Creates a Negative

question 19

Multiple Choice

Incivility is a disruptive behavior or communication that creates a negative environment and interferes with quality patient care and safety.The manager can implement the following steps that help to alleviate uncivil behavior on a unit.(A) Suspending the staff member from work,(B) Providing written admonishment that is discussed and placed in the employee's file,(C) Providing verbal admonishment,(D) Terminating the staff member

• A) A, B, C, D
• B) B, A, C, D
• C) C, B, A, D
• D) C, A, B, D

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Definitions:

Discrimination

Discrimination is unjust or prejudicial treatment of individuals based on characteristics such as race, gender, age, or sexual orientation.

Peripheral Route

A method of persuasion that uses low elaboration—where people minimally process the message. This method usually results in development of weaker attitudes.

Classical Conditioning

A learning process that occurs when two stimuli are repeatedly paired together; a response that is at first elicited by the second stimulus is eventually elicited by the first stimulus alone.

Central Route

A method of persuasion that uses high elaboration—where people pay attention to the arguments and consider all the information in the message. This method usually results in development of stronger attitudes.