World-Class Companies Must Continuously Struggle to Improve Performance in the Dimensions

question 26

Multiple Choice

World-class companies must continuously struggle to improve performance in the dimensions of:

• A)price/cost.
• B)service.
• C)quality.
• D)all of the above.

---

Definitions:

Contrast Error

A performance rating error in which an employee’s evaluation is biased either upward or downward because of comparison with another employee just previously evaluated

Recency Error

A common mistake in performance evaluation where the most recent behavior of an employee disproportionately influences the overall assessment.

Halo Error

A bias in performance evaluations where the assessor allows one positive characteristic of the person being evaluated to influence their judgment on other unrelated characteristics.

Critical Incidents Method

A performance appraisal method that focuses on the most significant events (or incidents) involving the employee during the review period.