During an Employment Interview for the Manager's Position in a Home

question 7

Multiple Choice

During an employment interview for the manager's position in a home health agency,the applicant asks questions about the medical director and about retention of staff.The nurse executive assures the applicant that the agency has few personnel problems and receives excellent support from the medical director.The applicant knows that the agency has a 50% turnover rate and has had three medical directors in the past year.The nurse executive is:

• A)Unaware of the turnover rate and difficulties with the medical director.
• B)Lying about the problems and hoping to resolve them by hiring the applicant.
• C)Denying that the agency has a turnover problem with staff or medical directors.
• D)Minimizing the challenges of the position to make a positive impression on the applicant.

Understand the difference between product features, advantages, and benefits.

Learn effective strategies for handling objections in sales.

Identify when to use trial closes in the sales process.

Recognize psychological and economic needs influencing customer purchases.

---

Definitions:

Line Managers

Supervisors or managers who have direct responsibility over a particular line of business, department, or team within an organization.

Program Strategies

Planned actions or series of actions aimed at achieving specific goals within a program.

Anniversary Dates

Specific dates that mark the yearly recurrence of significant events, such as weddings, company founding, or personal achievements.

Group Rates

Discounted pricing offered to members of a group when purchasing goods or services together, commonly found in hotel bookings or event tickets.