________ Is a Rigorous Quality Management Program That Strives to Eliminate

question 9

Multiple Choice

________ is a rigorous quality management program that strives to eliminate deviations between the actual and desired performance of a business system and reduce defects to 3.4 per 1 million opportunities.

• A) Statistical process control
• B) Six Sigma
• C) ISO 9000
• D) ISO 9001
• E) Total quality management

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Definitions:

Self-Serving

Behaviors or attitudes that prioritize one's own interests, benefits, or welfare above those of others.

Gain Resources

To obtain additional resources or assets that improve one’s condition or position.

Stalking

Repeated, unwelcome intrusions that create concern for personal safety and fear in the target.

Verbal Aggression

The use of communication to attack another person’s self-concept.