Achieving ISO Certification Indicates That the ________

question 44

Multiple Choice

Achieving ISO certification indicates that the ________.

• A) company has recently effected a drastic quality change
• B) company is responsive toward its environment
• C) company manufactures goods in a European country
• D) company's internal processes meet accepted standards
• E) company ensures that the defects are limited to 3.4 in million

---

Definitions:

Flattening Hierarchy

The process of reducing levels of management or structure in an organization to improve communication, decision-making speed, and employee involvement.

Self-Directed Work Teams

Groups of employees who manage their workload and tasks without direct supervision, often responsible for planning, execution, and monitoring.

Matrix Level

Refers to the arrangement or level of an individual within a matrix organization, which combines functional and divisional structures for more flexibility and collaboration.

Two Bosses

A situation in a matrix organization where an employee is answerable to two supervisors, each with their own set of expectations and tasks.