Dick Works as the First-Line Manager of a Team of Sales

question 61

Multiple Choice

Dick works as the first-line manager of a team of sales persons at Dowson's Store,a leading clothes retail store.To motivate the sales agents in his team,Dick says that he will not assign weekend work and overtime to the top three sales agents,as per quantitative performance measures.In this example,Dick uses ________.

• A) positive reinforcement
• B) cognitive heuristic
• C) negative reinforcement
• D) decentralization
• E) onboarding

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Definitions:

Goods And Services

The physical items (goods) and activities (services) that satisfy human wants or needs and are available for purchase.

Resources

Materials, money, staff, and other assets that can be drawn on by a person or organization in order to function effectively.

Self-Interested

Behavior driven by personal gain, where individuals act in their own benefit, often leading to markets that work efficiently through the aggregate effects of such behavior.

Public Radio

Radio stations that are primarily funded through public means, such as government grants, and are focused on providing a public service rather than generating profit.