Which of the Following Below Is an Example of a Capital

question 88

Multiple Choice

Which of the following below is an example of a capital expenditure?

• A)replacing an engine in a company car
• B)cleaning the carpet in the front room
• C)replacing all burned-out light bulbs in the factory
• D)tune-up for a company truck

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Definitions:

Service Quality Dimensions

Various aspects or factors through which customers evaluate the quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.

Responsiveness

The speed and quality of a reaction to inquiries, requests, or changing conditions, often used as a measure of good customer service or system performance.

Service Quality

A measure of how well the service level delivered matches customer expectations.

Gap Analysis

The process of comparing actual performance with potential or desired performance to identify differences, shortcomings, or opportunities for improvement.