Which of the Following Statements Describes the Customer Perspective in the Balanced

question 72

Multiple Choice

Which of the following statements describes the customer perspective in the balanced scorecard?

• A)It establishes which people should be targeted as potential customers.
• B)It evaluates the profitability of specific customers rather than the profitability of specific products or services.
• C)It evaluates how well the company is performing from the viewpoint of those people who buy and use its products or services.
• D)It evaluates which customers are not profitable and should be dropped.

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Definitions:

Iroquois Confederacy

The Iroquois Confederacy, also known as the Haudenosaunee or Six Nations, was a powerful and influential alliance of six Native American tribes primarily located in the northeastern United States and southeastern Canada.

Reservations

In the context of American history, these are tracts of land managed by a Native American tribe under the U.S. Bureau of Indian Affairs, where the federal government recognizes the tribe's sovereignty to a degree.

Antifederalists

Opponents of the ratification of the U.S. Constitution, who advocated for a decentralized governmental structure to grant more power to state governments.

Constitutional Convention

A constitutional convention is a formal gathering of delegates for the purpose of drafting or amending a constitution.