Which of the Following Statements Describes the Customer Perspective in the Balanced

question 72

Multiple Choice

Which of the following statements describes the customer perspective in the balanced scorecard?

• A)It establishes which people should be targeted as potential customers.
• B)It evaluates the profitability of specific customers rather than the profitability of specific products or services.
• C)It evaluates how well the company is performing from the viewpoint of those people who buy and use its products or services.
• D)It evaluates which customers are not profitable and should be dropped.

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Definitions:

Condom Use

The practice of using condoms as a barrier method to prevent sexual transmission of infections and as a contraceptive.

Massage Oils

Aromatic oils that are gently rubbed into the skin to facilitate massage, promoting relaxation and improving skin health.

Transpersonal

Pertaining to experiences or states that transcend the individual’s personal identity, often associated with spiritual or transcendent consciousness.

Intrapersonal

Pertaining to the processes happening within an individual's mind or self.