What Non-Financial Factors Should Be Considered When Making a Decision

question 71

Multiple Choice

What non-financial factors should be considered when making a decision about buying rather than making a component of a company's product?

• A)Is the quality of the purchased component acceptable?
• B)Will the outside supplier increase prices significantly in the future?
• C)Will the supplier deliver on time?
• D)all of the above

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Definitions:

Gap Analysis

A method of assessing the differences between actual performance and potential or desired performance in an organization, often used to identify areas for improvement.

Organizational Delivery

The method or process through which a company provides its products or services to its customers.

Service Quality Dimensions

Various aspects or factors through which customers evaluate the quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.

Responsiveness

The speed and quality of a reaction to inquiries, requests, or changing conditions, often used as a measure of good customer service or system performance.