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Lonely Guy Repair Service recently performed repair services for a customer that totaled $400. Somehow the bill was lost and the company accountant was trying to recreate the bill from memory. This is what was remembered:
-How many hours were billed on the job?
Influencing Outcomes
The ability to affect the results or consequences of a situation or course of action.
Standards
Established norms or criteria that specify the expected levels of quality, performance, or conduct for products, services, processes, or behavior.
Success
The achievement of a set goal, target, or intended outcome.
Evaluating Results
The process of analyzing the outcomes of actions or decisions to determine their effectiveness and learn from them.
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