SCENARIO 1-1 The Manager of the Customer Service Division of a Major

question 176

Multiple Choice

SCENARIO 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.
-Referring to Scenario 1-1,the possible responses to the question "Are you happy,indifferent,or unhappy with the performance per dollar spent on the Blu-ray player?" are values from a

• A)discrete numerical variable.
• B)continuous numerical variable.
• C)categorical variable.
• D)table of random numbers.

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Definitions:

Evolutionary Processes

Natural mechanisms that drive the gradual development of living organisms over generations, such as natural selection and genetic drift.

Relative Deprivation

A sociological theory that posits individuals feel deprived not on the basis of objective conditions, but by comparing their situation to that of others in their community or society.

Discrimination

Unfair or prejudicial treatment of people based on characteristics such as race, age, sex, or disability, rather than merit.

Attitudes

A settled way of thinking or feeling about someone or something, typically reflected in a person's behavior.