SCENARIO 1-1 The Manager of the Customer Service Division of a Major

question 114

Multiple Choice

SCENARIO 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.
-Referring to Scenario 1-1,the possible responses to the question "Out of a 100-point score with 100 being the highest and 0 being the lowest,what is your satisfaction level on the videocassette recorder that you purchased?" are values from a

• A)discrete numerical variable.
• B)continuous numerical variable.
• C)categorical variable.
• D)table of random numbers.

---

Definitions:

Equivalent Units

Equivalent units are used in cost accounting to represent the amount of work done during a period, expressed in terms of fully completed units.

Direct Materials

These are the raw materials that are directly traceable and integral to the finished product in the manufacturing process.

Factory Overhead

All indirect costs associated with manufacturing, excluding direct materials and direct labor expenses.

Process Operations

Activities involved in the transformation of raw materials into finished products via chemical, physical, or other methods within industrial facilities.